New Queue Management System Installed at PCGH
Pointe Coupee General Hospital recently installed a Q-Flow system in the outpatient service area. This queue management system is a customer numbering system designed to improve the level of customer service in the hospital outpatient waiting areas.
How does it work?
The patient accesses the touchscreen kiosk selecting either “I have an appointment” or “No Appointment.” A paper identification number listing an alphanumeric number and the time and date is issued from the ticket dispenser. Visual displays and auditory instructions direct the patient to the registration window. Following registration the system directs the patient either to the laboratory or radiology departments.
How does it benefit our patients?
The system allows the hospital staff to track the volume of patients waiting to be served. It also protects the privacy of the patient through utilization of the number system. Lastly, it helps the patient obtain the services that he or she is here to receive.
Pointe Coupee General Hospital’s primary goal is to always deliver high-quality care to our patients, which is why we use advanced, digital mammography technology. With digital mammography, the radiologist reviews electronic images of the breast using special high-resolution monitors.
More than 50% of those who abused opoids did not have a prescription and many obtained these drugs for free from friends or relatives. With Louisiana in the midst of a tragic opioid epidemic, we’re asking for your help. Clean out your medicine cabinets and bring your unneeded or expired drugs to our drug take-back boxes.
In the United States, approximately 30 million persons are living with diabetes and 84 million with pre-diabetes according to the CDC. However, type 2 diabetes can be prevented or delayed through a structured lifestyle change program that promotes weight loss, healthy eating, and increased physical activity.
Pointe Coupee General Hospital Wound Care Clinic treats patients with non-healing wounds that require an advanced level of care. Wounds typically treated at the clinic include those that are especially difficult to heal, such as diabetic, venous, and pressure ulcers. Internal injuries will also be treated at the wound clinic, including the late effects of radiation, osteomyelitis, and crush injuries.
The program will allow a specialist from Our Lady of the Lake Heart & Vascular Institute in Baton Rouge to connect with the team of healthcare providers at Pointe Coupee General Hospital in real-time in order to provide patients outside of Baton Rouge with specialty care.
Pointe Coupee General Hospital continues its efforts to improve quality of care for local health care consumers, most recently opening a brand new 6,000 ft² (560 m²) state of the art lab. PCGH Administrator Chad Olinde and Lab Manager Yvette Major Garrett announce that the new lab will provide 24 hour a day, 7 day a week lab services to meet the needs of the emergency room, as well as, patients admitted to the hospital.
In May 2011, Pointe Coupee General Hospital implemented the stroke telemedicine program that provides access to a stroke neurologist at all times of the day and night. This program was established with grant funds from the Department of Health and Hospitals’ Disease and Stroke Prevention Program (DHH/HDSP) in a partnership with Ochsner Medical Center-New Orleans and the American Heart Association/American Stroke Association.
Pointe Coupee General Hospital recently installed a Q-Flow system in the outpatient service area. This queue management system is a customer numbering system designed to improve the level of customer service in the hospital outpatient waiting areas.
The committed team of healthcare professionals at Pointe Coupee General Hospital is proud to report these patient statistics for the year 2011. Overall more than 65,000 services were provided to the public last year. We pride ourselves on providing professional, quality, dedicated care to each person who enters our facility. Thank you for choosing Pointe Coupee General Hospital!
Beginning November 1, 2004, Pointe Coupee General Hospital became a swing bed/Medicare skilled services nursing provider. A Medicare skilled or swing bed designated hospital is able to provide care to individuals that are in need of skilled nursing or skilled rehabilitation services.