Grievance Policy and Procedure

Pointe Coupee General Hospital, under the guidance of the Governing Board will protect and promote individual rights by all means available and according to the federal and state standards. Pointe Coupee General Hospital believes that it is a positive benefit to the patient's outcome if the patient or patient's representative is informed of treatment, services, possible outcomes, and alternatives of care.

Pointe Coupee General Hospital, under the direction of the CEO, and the Governing Board supports a patient's right to file a grievance if there is a question or concern regarding aspects of quality of care. The patient shall be informed on how and to whom the grievance can be submitted.

A "patient grievance” is a written or verbal complaint (when the verbal complaint about patient care is not resolved at the time of the complaint by staff present ) by a patient, or the patient's representative, regarding the patient's care, abuse or neglect, issues related to the hospital's compliance with the CMS Hospital and Conditions of Participation or a

Medicare beneficiary billing related to rights and limitations provided by 42 CFR489. All written complaints are considered grievances.

Pointe Coupee General Hospital policy is to provide a prompt and reasonable response to a question or request.
To file a grievance or complaint, contact in writing:
Pointe Coupee General Hospital Compliance Office
2202 False River Drive
New Roads, LA70760
(225) 638-4568

You may also contact:
The State of LouisianaDepartment of Health and Hospitals
P.O. Box 3767
Baton Rouge, LA 70821-3767

The Joint Commission
One Renaissance Blvd
Oakbrook Terrance, Illinois 60181



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